SHIPPING & RETURNS SHIPPING & RETURNS

SHIPPING & RETURNS

STANDARD SHIPPING (AUSTRALIA)

We aim to deliver all orders within 6-7 working days from dispatch, however we do recognise that there are events that can occur that are out of our control; such as carrier/postal delays. A standard shipping charge of $9 is applicable to orders delivered to Australia. Please note our standard shipping service is not a tracked service.

Tracked shipping to the above territories is free on all orders over the value of $100.*

We aim to dispatch all orders within 24-48 hours of payment receipt depending on stock availability. Our order processing operating times are Monday to Friday only. Bambino Mio cannot be responsible for delays in delivery of your order as a result of circumstances beyond the company's control, however we will always endeavour to keep you updated on the progress of your order where possible.

If you refuse or fail to take delivery of your order/products provided in accordance with these terms, Bambino Mio cannot be held liable for any risk of loss or damage to your order/products.

*Exclusions apply.

Standard Delivery (Worldwide)

If you live outside of Australia and wish to place an order please use the country selection in the top right hand corner of this webpage to select your country. If your country of residence is not listed, please contact us at customercare@bambinomio.com or complete our contact us form.

ORDER CANCELLATIONS & AMENDMENTS

We’re really quick at picking and packing your order to dispatch once it’s been placed, which means we can’t make any changes to the order details, shipping addresses or payment methods.

BREXIT

Can I still purchase your products?

Yes, following Brexit you can still buy products from our website.

Is the cost of my order be affected by Brexit?

No, Bambino Mio will continue to offer quality products at reasonable prices with no additional taxes or duties. The price you see at the checkout is the final cost of your order with all duties included.

Will my order be delayed due to Brexit?

Currently there are no delays to delivery times. We have put several measures in place to avoid any impact on your delivery time and in the unlikely event your order is affected, we will communicate any delays to you as soon as possible.

REFUNDS, RETURNS & EXCHANGES

If you would like to return a product purchased directly from us for a refund or exchange, please contact customercare@bambinomio.com with your enquiry and reason for return.

Bambino Mio will refund or exchange any product purchased directly from its online store providing products are in saleable condition and within 45 days of purchase (proof of purchase is required). You can expect a refund within 4-7 working days of Bambino Mio receiving your return.

When returning products we advise you obtain a proof of postage. Bambino Mio cannot accept responsibility for returned items that are lost/damaged in the post.

Please note, due to the nature of the product if the product has been washed or worn the item is deemed ‘not saleable.’

EXTENDED CHRISTMAS RETURNS

Items purchased between November 1st 2021 and December 31st 2021 can be returned for an exchange or refund up until January 31st 2022. Our standard terms and conditions apply. For purchases made from January 1st 2022, our normal returns policy applies.

ORDER DISCREPANCIES

If there is a problem with your order for which Bambino Mio are responsible please email customercare@bambinomio.com

RETURNING OR EXCHANGING DAMAGED OR FAULTY PRODUCTS

Bambino Mio will exchange or replace any damaged or faulty products covered by our guarantee. View our guarantee to see full details.

Bambino Mio will replace products which have been purchased directly from its online store at www.bambinomio.com.au.

If products are damaged or a manufacturing fault has been identified Bambino Mio will pay for the products to be returned.

If you believe your products to be faulty please contact us at customercare@bambinomio.com

PRODUCTS PURCHASED FROM THIRD PARTIES

Bambino Mio will exchange any damaged or faulty products covered by our guarantee.

Bambino Mio will replace products which have been purchased from third parties providing that they are an official Bambino Mio stockist and a proof of purchase is provided.

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